Training terms and conditions

General terms and conditions

  • In order to complete a purchase of training or certification services, you must acknowledge that you agree to abide by our Master Subscription Agreement, our privacy policy, and our Training & Certification Services Terms & Conditions.
  • All purchases of MuleSoft training and certification services expire at 12 months from the original date of purchase if unconsumed, unless contracted in writing otherwise.
  • In the event of an eligible cancellation and request for refund, in most cases MuleSoft will provide Flexible Training Credits toward future services rather than issuing a refund directly.
  • Additional terms and conditions other than what are listed here may also apply, as specified at the time of purchase. Please review your order carefully before completing the purchase.

Cancellations or change of class date

  • We request that you provide at least two weeks notice to cancel your enrollment or change your class date.
  • Cancellations must be received at least 10 business days prior to the start of class. If you fail to cancel before class start and/or do not attend class, no credit will be issued.
  • If conditions are met for a full cancellation and a request for refund, MuleSoft will provide Flexible Training Credits toward future services rather than issuing a refund directly.

MuleSoft right to cancel public class

  • In the case of low enrollment, MuleSoft may at its discretion cancel or reschedule a class. If you are in a class that is cancelled, we will help find a replacement class for you. Please contact us for more information.

Private classes

  • Private classes are for a maximum of 12 students. Exception requests for additional students require approval from the regional Training department manager, are rarely granted, and would incur additional fees.
  • You will be billed for any travel, living, or equipment rental expense incurred by our instructor for traveling to your class location and conducting your class.
  • You are responsible for providing the classroom facility and equipment, performing the required setup, and ensuring the students meet any prerequisites. MuleSoft will not be held accountable for issues resulting from you not completing these.


  • Certifications expire at 2 years from the date of certification, unless stated otherwise.
  • Purchases of unproctored certification exams may include up to 2 retakes at no additional fee. Proctored certification exams do not include free retakes i.e. each attempt requires a separate purchase.
  • Please read our full Certification Exam Terms and Conditions

MuleSoft.U offerings

  • MuleSoft.U offerings do not include direct support from the Training & Certification Services department. In order to make this automated offering possible, peer support is utilized via the MuleSoft forums.


  • Materials and other intellectual property used in any services or deliverables provided are and shall remain the sole property of MuleSoft. Any unauthorized reuse, distribution, or reproduction in any form is prohibited.

Flexible Training Credits (FTCs)

  • Each Flexible Training Credit can be used to purchase $250 USD list value of training courses or certification exams, and each course and certification option has an associated price in both US dollars and credits.
  • Flexible Training Credits are valid for a period of 12 months from the date of purchase.
  • Flexible Training Credits may not be used as a payment method for additional Flexible Training Credits.
  • Flexible Training Credits may not be used as a payment method for the MuleSoft MasterPass.
  • Flexible Training Credits are non-transferable and non-assignable.
  • Flexible Training Credits may generally only be used for students in the region where the credits were purchased. Exceptions must be approved by the Training department.
  • Services provided by 3rd party vendors may be excluded. Please consult with a member of the Training & Certification Services department for any doubts.